Refund & Cancellation Policy

Thank you for purchasing from ItbusinessBD. This Refund & Cancellation Policy explains the rules applicable to purchases of our digital products and online courses.

Our main digital product is the Digital Product Combo Pack, which is delivered digitally through your account dashboard.

1. No Refund Policy

Once your payment has been successfully completed and your course access has been provided, you cannot request a refund, return, or exchange for the Digital Product Combo Pack.

2. Why We Do Not Offer Refunds

Our course is a digital product. After payment, customers receive access to the course through their personal account and website dashboard.

Because digital course materials can be accessed immediately after purchase, we are unable to accept the return of the digital product in the same way that a physical product can be returned.

3. Lifetime Course Access

The Digital Product Combo Pack includes lifetime access for the purchasing customer, subject to our Terms & Conditions.

Lifetime access means that the customer can continue accessing the purchased course through their account for as long as the course and associated service remain available on our platform.

4. Cancellation

Customers may decide not to continue using the course after purchase, but cancellation of course use does not create a right to a refund.

Once payment has been successfully completed, the purchase cannot be cancelled for the purpose of receiving a refund.

5. Payment Errors

If you believe that you have been charged incorrectly, charged more than once for the same purchase, or experienced a payment-related technical problem, please contact our support team as soon as possible.

We will review the transaction and, where appropriate, investigate the issue with the relevant payment provider.

A payment error or duplicate transaction may be handled differently from a standard refund request.

6. Course Access Problems

If you have successfully purchased the course but cannot access your account or dashboard because of a technical problem, please contact our support team.

We will make reasonable efforts to help you resolve legitimate technical problems and restore access to your purchased course.

7. Unauthorized or Fraudulent Transactions

If you believe a transaction was made without your authorization, contact us immediately with the relevant transaction information.

We may investigate suspicious or fraudulent transactions and may request additional information to verify the transaction.

8. Payment Methods

We may accept payments through the following payment methods:

• bKash
• Nagad
• Rocket

Payment-related issues may also need to be reviewed with the relevant payment service provider.

9. Contact Before Purchasing

Because purchases are non-refundable, we encourage customers to contact us before purchasing if they have questions about the course, its contents, features, or access.

Our support team will be happy to provide reasonable information to help you understand the product before completing your purchase.

10. Changes to This Policy

ItbusinessBD may update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with an updated "Last Updated" date.

11. Contact Us

If you have a question about a payment, course access, or this Refund & Cancellation Policy, please contact us: